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common:Terms and Conditions

1. Definitions

  1. Service Provider - means the company EXEEDME OÜ (Harju Maakond, Tallin, Kristiine Linnaosa, Keemia tn 4, 10616, Republic of Estonia).
  2. Website (Site) - means a group of affiliated websites, available on the Internet at https://ggcase.com.
  3. Terms and Conditions – means these terms and conditions.
  4. User - means any person, legal or natural, of 18 years of age or older, or age which in light of applicable domestic law entitles him/her to execute legally binding agreements, has full capacity to take legal actions and agrees to obey these Terms and Conditions.
  5. Service - means service provided electronically by the Service Provider to the User via the Website.
  6. Virtual Currency - means multi-purpose virtual credits that can be exchanged for various services on the Site, especially for a service that allows for a possibility to get virtual items from a Chest.

2. General

  1. Age Restriction: No individual under the age of eighteen (18) may use the Service, regardless of any consent from a parent or guardian to use the Service.
  2. Terms Awareness: Ignorance of these Terms of Use does not exempt users from the obligation to follow them.
  3. Restrictions: Visitors from Belgium, Denmark, Austria, Singapore, Switzerland or Netherlands are prohibited from using the Service according to the law of these countries.
  4. Technical Requirements: You need a supported Web browser to access the Service. The continuous use of the Service may require downloading a supported Web browser. The performance of the Service is dependent on the performance of your computer equipment and your Internet connection.
  5. Account Responsibility: Users must register for the Services through their Steam account provided by Valve Corporation. Users are solely responsible for managing their account and password and for keeping their password confidential. Users are also solely responsible for all activities that occur on their account or through the use of their password.
  6. Legal Compliance: Users accept and acknowledge that they are solely responsible for understanding and complying with any laws and regulations applicable to their use of the Services and access to the Website.
  7. Losses and Site Usage: The Site administration is not responsible for any losses incurred as a result of the Site usage.
  8. Exploit Abuse: Deliberate exploitation of the website, resulting in unintended winnings, will result in the restoration of the user's balance to its original state, without the right to complaint.
  9. Referral Code Misuse: Misuse of referral codes, including the creation of codes that mimic known persons or organizations, or advertising codes in a misleading manner, will result in account restrictions.
  10. Fraud Prevention: The website has a strict policy against fraud and unfair practices. Only one account per person is allowed. The use of multiple accounts by a single User is prohibited and may result in permanent account blocking.

3. Purchases and Prices

  1. Nature of Purchases: All purchases made on the Site are for digital/virtual (intangible) items. The Service Provider is not responsible for any unapproved, accidental, or unauthorized transactions.
  2. Price Changes: The Service Provider reserves the right to change, with or without notice, any item price. The Service Provider also reserves the right to modify or discontinue services, including removing features or access to virtual items, in extreme cases where deemed necessary.
  3. No Refunds: In the event that you have paid for an item and a price change or service modification occurs, you are not entitled to a refund.
  4. Virtual Currency and Chests: Prices for virtual currency and Chests are subject to change. The value of virtual currency or items obtained from Chests may vary and are not equivalent to real-world money.
  5. Transaction Errors: In cases of obvious errors in pricing or transactions, the Service Provider reserves the right to correct these errors and, if necessary, request additional payment or provide a refund as appropriate.

4. KYC Procedure

  1. KYC Process Overview: When a user's activity, transaction, or payment method raises suspicions, the Service Provider will perform KYC procedures to verify the user's identity and ensure compliance with legal requirements.
  2. Required Information: Depending on the circumstances, the Service Provider may request the following details or records: User's first and last name, ID document number, a copy of the document, a photo of the user holding the document, and a photo of the user’s partially covered bank card.
  3. Purpose of KYC: These actions are necessary to maintain the security of our users and to comply with anti-money laundering and fraud prevention laws.
  4. Account Restrictions: Until the veracity of the data provided by the user is verified, the Service Provider reserves the right to block the withdrawal of user skins or other virtual items from the website.
  5. Data Storage: The website does not store photos submitted in the KYC process beyond what is necessary for verification purposes.

5. Trademarks

  1. Ownership of Trademarks: All trademarks, service marks, and logos displayed on the Site, including the name `GGCASE`, logos, and any other proprietary brand features, are the property of EXEEDME OÜ or their respective owners.
  2. Use of Trademarks: The trademarks and service marks on the Site may not be used without the prior written permission of EXEEDME OÜ or the respective trademark owners. This includes, but is not limited to, use in connection with any product or service that is not affiliated with EXEEDME OÜ, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits EXEEDME OÜ.
  3. Protection of Trademarks: The Service Provider will enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

6. AML (Anti-Money Laundering)

  1. Commitment to AML Compliance: EXEEDME OÜ is committed to adhering to all applicable laws and regulations regarding anti-money laundering (AML) and actively preventing its services from being used for money laundering or any illegal activities.
  2. AML Program: The company has established and maintains an AML program that includes: The implementation of internal policies, procedures, and controls to prevent money laundering through its services. Regular training of employees on AML compliance and their responsibilities under these regulations. Customer due diligence measures, including identity verification and ongoing monitoring of customer transactions for suspicious activities. Reporting of suspicious transactions to the relevant authorities as required by law.
  3. Risk-Based Approach: The Service Provider employs a risk-based approach to AML compliance, constantly updating and refining its policies and procedures to address evolving risks and legal requirements.
  4. Cooperation with Authorities: The Service Provider cooperates fully with law enforcement and regulatory authorities to prevent and detect money laundering activities.
  5. User Responsibility: Users of the Service are required to comply with these AML policies and are prohibited from using the Service for any activities related to money laundering or illegal transactions.

7. Chests

  1. Chest Opening Agreement: When opening a Chest on the Site, the user agrees to accept the virtual item received. The contents of the Chest are determined randomly.
  2. Random Item Generation: Items contained within a Chest are generated through a provably fair method, ensuring random and unbiased outcomes.
  3. Item Value Acknowledgement: Users acknowledge that the price of the Chest and the virtual item contained within it meets their expectations. Users confirm that they are not entitled to claim any additional compensation related to the items received from the Chest.
  4. No Guarantee of Specific Items: The Service Provider does not guarantee that a user will receive any specific item from a Chest, and the chances of obtaining particular items may vary.
  5. Chest Content Transparency: The Service Provider will provide clear information regarding the potential contents of a Chest and the probabilities of receiving each type of item, ensuring transparency in Chest openings.

8. Indemnification

  1. User Responsibility: You agree to indemnify, defend, and hold harmless EXEEDME OÜ, its affiliates, officers, directors, employees, agents, licensors, and suppliers from any claim, cost, expense, judgment, damages (actual and consequential), loss of profits, revenues, data, or any other loss incurred in connection with the use of the Site, violation of these Terms and Conditions, or your violation of any rights of a third party.
  2. Scope of Indemnification: This indemnification obligation covers issues arising from your use of the Site, your violation of any law or the rights of a third party, and your use of the Service.
  3. Defense and Control of Claims: EXEEDME OÜ reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with EXEEDME OÜ in asserting any available defenses.

9. No Warranties

  1. "As Is" and "As Available" Disclaimer: The Service is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, EXEEDME OÜ, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice.
  2. No Guarantee of Accuracy: EXEEDME OÜ does not guarantee that the information available on the Site is accurate, complete, or up to date. The contents of the Site are provided for general information purposes only and do not constitute advice.
  3. Service Availability: EXEEDME OÜ does not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service or the server that makes it available are free of viruses or other harmful components.
  4. No Advice or Information Responsibility: Any advice or information, whether oral or written, obtained from EXEEDME OÜ or through the Service shall not create any warranty not expressly stated herein.

10. Returns and Chargebacks

  1. Finality of Sales: All sales of digital products and virtual items on the Site are final. The Service Provider does not offer refunds or exchanges for any digital products or virtual items purchased, except as required by applicable law.
  2. No Chargebacks: Users are prohibited from initiating chargebacks or reversals of payments made to the Service. In the event of a chargeback or payment dispute initiated by a user, the Service Provider reserves the right to immediately suspend or terminate the user's account and access to the Service.
  3. Dispute Resolution: If you experience any issues with a transaction or a product, you are encouraged to contact customer support for assistance. The Service Provider will endeavor to resolve any legitimate issues in a fair and reasonable manner.
  4. Account Balance Refunds: The Service Provider may, at its discretion, provide refunds for unused balance in a user's account, subject to applicable fees and conditions. Such refunds, if offered, will be processed in accordance with the Service Provider's refund policies and procedures.
  5. Legal Compliance: The Service Provider's refund and chargeback policies are in compliance with applicable laws and regulations. Users are responsible for understanding and adhering to any legal obligations related to transactions on the Site.

11. Wallet

  1. Virtual Wallet Functionality: Users can top up their virtual wallet on the Site with credits. The wallet balance can be used to purchase digital products and services offered on the Site.
  2. Non-Refundable Credits: Credits added to the virtual wallet are considered final and non-refundable. These credits are for use on the Site only and cannot be exchanged for cash or other forms of real currency.
  3. No Real-World Value: Credits in the virtual wallet do not hold real-world value and cannot be used as a medium of exchange outside the services provided on the Site.
  4. Expiration of Credits: The Service Provider reserves the right to set expiration dates for credits in the virtual wallet. Users will be notified of any such conditions and must use their credits within the specified time frame.
  5. Account Inactivity: In cases of prolonged inactivity, the Service Provider reserves the right to deactivate user wallets. Users will be notified in advance and given the opportunity to reactivate their account.
  6. Security of Wallet: Users are responsible for the security of their wallet and should take all necessary precautions to safeguard their account details and password.

12. Third-Party Links

  1. Third-Party Links: The Service may contain links to third-party websites or services that are not owned or controlled by EXEEDME OÜ. These links are provided for your convenience to provide further information.
  2. No Endorsement: The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. EXEEDME OÜ has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
  3. User Responsibility: You acknowledge and agree that EXEEDME OÜ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
  4. Independent Web Sites: You are advised to read the terms and conditions and privacy policies of any third-party websites or services that you visit. EXEEDME OÜ is not responsible for the privacy practices or content of such websites.
  5. Changes to Third-Party Links: EXEEDME OÜ reserves the right to remove or change these links at any time and for any reason.

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EXEEDME OÜ reg. no. 16122490. Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Keemia tn 4, 10616, Estonia. Contact us at [email protected].

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