Question 1

Can I deposit Skins?

Accepted Answer

Yes, you can deposit skins through Skinsback to get a balance.

Question 2

Can I withdraw my GGCASE balance?

Accepted Answer

Your balance can only be spent opening cases. You are able to withdraw skins in the Skin Cashout.

Question 3

How does Skin Cashout work?

Accepted Answer

You can trade the skins you won in the cases for the skins you want and get them on your Steam account.

Question 4

Why do I need to use Skin Cashout to get skins on my Steam account?

Accepted Answer

It is possible that the items you won in the cases are not in stock so you need to trade them for skins we have in stock.

Question 5

How often does the skin offerings change?

Accepted Answer

Our offering of skins is constantly changing, so you can always find something you like.

Question 6

How long will it take to receive my skins?

Accepted Answer

You will receive a trade offer on your Steam account for each skin almost instantly.

Question 7

Why is the price of the skins different from what was in the case?

Accepted Answer

Skin prices fluctuate based on market demand and rarity. The value in the case is an estimate, but the actual trade value can vary.

Question 8

What happens if I do not accept all the trade offers?

Accepted Answer

Unaccepted trade offers will expire after a set period. Any skins not claimed will be refunded to your GGCASE balance.

Question 9

I deposited but my balance is the same

Accepted Answer

Sometimes a deposit could have delays before it gets completed. If not instant it should be available within 5 to 10 minutes. If it is taking longer than expected please contact support@ggcase.com and we will help with your deposit.

Frequently Asked Questions